Privacy policy
Who we are
Meridex Group Limited is responsible for the personal information described here. Registered in England and Wales, company no. 17486259. Registered office: Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT. ICO registration: ZC264829.
Questions about your data: compliance@meridexgroup.co.uk or 01278 551583. We provide business services. We are not tax or legal advisers.
What we collect
- People at your business: names, job titles, phone numbers and email addresses.
- Your business: company name and number, addresses and sites. For sole traders and partnerships, the owner's details.
- Your services: meter and supply numbers (MPAN, MPRN and SPID), phone line and account numbers, usage, contracts, prices, bills and supplier account details, for every service we look after.
- Our conversations: call recordings, emails and notes of what we discussed.
- Signatures: signing records for your Letter of Authority and any contracts, through DocuSign.
- Meridex Map requests: the details you give on our website form, and the services you ask us to look at.
- Insight downloads: your name, work email, company, your phone number if you give it, what you downloaded and when, and the website that sent you to us.
- Updates: whether you have asked to hear from us about new Insights and services.
Where it comes from
- You, and the people at your business.
- Your current and prospective suppliers and providers.
- Industry databases for the services we look after, such as the Gas Enquiries Service, the Electricity Enquiries Service, ECOES and Electralink, used under your Letter of Authority.
- Companies House and other public sources.
- Partners who help us access supplier prices.
Why we use it, and our lawful basis
| Why | Lawful basis |
|---|---|
| Acting for you: quotes, switches, contracts, bill checks, installations and complaints | Contract, or steps you asked us to take before a contract |
| Keeping records: call recordings, Letters of Authority and commission disclosures | Legal obligation and legitimate interests |
| Looking after your account: renewal reminders, your Meridian Report, and services that may help you | Legitimate interests. You can opt out at any time |
| Insight downloads: sending you the Insight, related Insights, and one follow-up, by phone if you have given us your number | Legitimate interests. Updates only with your consent |
| Running our business: training, quality checks, fraud prevention, insurance, regulators and the Energy Ombudsman | Legitimate interests and legal obligation |
Who we share it with
- Suppliers and providers of the services we arrange for you: energy, water, phone lines, broadband, mobiles and waste.
- Network operators, meter operators and data agents.
- Installation partners, for solar and EV charging.
- Partners who help us access supplier prices.
- Companies that run our systems, including our customer database, DocuSign, and our email and phone providers.
- Our professional advisers and insurers.
- The Energy Ombudsman, Ofgem, the ICO or other authorities, where we must.
We never sell your data. Some of our system providers may store data outside the UK. Where they do, we use the safeguards UK law requires.
How long we keep it
- Clients: for as long as we work together, plus 6 years.
- Call recordings: 2 years, or the length of any contract agreed on the call plus 6 years, whichever is longer.
- Enquiries and Insight downloads from people who don't become clients: 2 years from our last contact.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, send it to you in a form you can pass on, or stop contacting you about our services. Email compliance@meridexgroup.co.uk and we will reply within one month. If you are unhappy with how we have handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
We use cookies that our website needs to work. With your permission, we also use analytics cookies to understand how people use our site, and advertising cookies, including the Meta pixel, to show our adverts to people who have visited us. You can accept or reject these when you first visit, and change your choice at any time using the Cookie settings link at the bottom of every page.
Changes
We update this policy when how we use data changes. The version and date are shown at the top.